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Account deletion

Delete your Indigroo account.

This page applies to both apps published by Softcubical Technologies on Google Play and the App Store: Indigroo (customers) and Indigroo Plus (shops and delivery partners).

Last updated: 30 September 2026

Delete it from the app (fastest)

Indigroo (customers)

  1. Open the app and sign in.
  2. Go to Profile → Account privacy.
  3. Tap Request to delete account and confirm.

Indigroo Plus (shops and delivery partners)

  1. Open the app and sign in.
  2. Go to Profile → Account Preference.
  3. Tap Delete My Account and confirm.

What happens straight away

  • Your account is closed and you are signed out on every device.
  • You stop receiving notifications from the app.
  • For shops: your store and its products disappear from the customer app.
  • For delivery partners: you go offline and stop receiving delivery requests.

What is kept, and why

Deleting your account in the app closes it. Your account information (name, mobile number, email, profile photo, saved addresses and order history) is kept, not shown to anyone, so that you can come back: if you sign in again with the same mobile number, the app asks whether to restore your account or start fresh with a new, empty one.

If you would rather have your information erased for good, ask us (below).

Erase your information permanently

Email info@softcubical.com with the subject "Erase my Indigroo data", and include the mobile number registered on the account and which app you used. This also works if you no longer have the app. We will send a one-time code to that number to confirm it is yours, then within 30 days:

  • erase your name, mobile number, email address and profile photo,
  • delete your saved delivery addresses,
  • for shops and delivery partners, delete KYC documents and bank or UPI details, except those the law requires us to keep (below),

and email you when it is done. After erasure the account cannot be restored.

What we must keep even after erasure

  • Order, payment, refund and settlement records, no longer linked to your name or number, for as long as Indian tax and accounting law requires (up to 8 years).
  • For shops and delivery partners: KYC and bank or UPI details connected to payouts already made, for as long as tax and anti-fraud obligations require, then deleted.

Nothing kept is used for marketing, and none of it is sold. See the Privacy Policy for details.